Customer process to get APP insurance
We recommend you allow at least 60 days from starting the application process to your policy commencing.
The timescales depend on a number of key factors - not all of which are under a financial institution's control.
Due to the variability and complexity of the organisations identified by the PSR under Special Directive 20 (SD20) some organisations may take longer than 60 days to complete the process. There is no guarantee that the underwriters will offer cover to all SD20 organisations or at the level of cover that is requested.
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Key factors that will influence the speed at which you are able to get APP insurance include:
(i) speed and accuracy you are able to get (3 years) of historic loss and fraud data in the format required by the underwriters
(ii) speed and accuracy that you are able to complete the APP insurance application form
(iii) the timescales in which you can commence the APP RAaaS eligibility audit
(iv) timescales you may need to remedy any mandatory items required by the underwriters from the APP eligibility audit
(v) timescales required for the underwriters to review your application and the policy terms including items such as risk assessments and data reporting items and further reviews of your organisation's finalised policies, processes, and controls.
We have provided two standard process flows below:
- 'Standard' route (but has a longer timeline)
- 'Fast Track' route
The most appropriate choice will depend on the specific circumstances of your firm. ​If you are commenting the APP Insurance application process in September and you wish to have cover in place by 7th October you should choose the 'Fast Track' option.​​
Standard Route​​
S0 - Read all information on following links:
APP fraud reimbursement insurance e-guide
SD20 requirements
​
S1 Book initial meeting (Elmore & Green Swan)​. Ideally your MLRO and APP Insurance leads should attend
S2 Enter your signature details here for the Mutual NDA​ Download here.
Note: NDA will be issued via DocuSign by Elmore
S4 Agree with Elmore that your loss data is complete and of sufficient quality for underwriters to offer quotation
S5 Recieve indicative quotation and key policy limits subject to audit and finalised policies/T&C
S6 Purchase and reserve your RAaaS APP survey
S7 Review lead internal survey document
S7a Complete participant information.​ Return the information to your GSC lead contact
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S7b Review participant briefing
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S7c Complete audit and start any mandatory remediation work likely to be required to obtain APP insurance cover
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S7d Final report with external auditor comments received
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S7e Call with GSC team to discuss the report
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S7f Management comments to be added and final report submitted to underwriters
S8 Update and resubmit online APP insurance application form
S9 Agree with Elmore that your updated loss data is complete and of sufficient quality for underwriters to offer final quotation
S10 Recieve final quotation and key policy limits with policy T&C
S11 Verify Mandatory remediation work is completed.
S12 Sign Policy documents and commence APP cover
Fast Track Route​​
F0 - Read all information on following links:
APP fraud reimbursement insurance e-guide
SD20 requirements
​
F1 Book initial meeting (Elmore & Green Swan)​.Ideally your MLRO and APP Insurance leads should attend
F2 Enter your signature details here​ for the Mutual NDA​ Download here.
Note: NDA will be issued via DocuSign by Elmore​
F3 Purchase and reserve your RAaaS APP survey
F4 Complete audit and start any mandatory remediation work likely to be required to obtain APP insurance cover
F6 Agree with Elmore that you loss data is complete and of sufficient quality for underwriters to offer quotation
S7 Review lead internal survey document
S7a Complete participant information.​ Return the information to your GSC lead contact
​
S7b Review participant briefing
​
S7c Complete audit and start any mandatory remediation work likely to be required to obtain APP insurance cover
​
S7d Final report with external auditor comments received
​
S7e Call with GSC team to discuss the report
​
S7f Management comments to be added and final report submitted to underwriters
F7 Recieve final quotation and key policy limits with policy T&C
F8 Verify Mandatory remediation work is completed.
F9 Sign Policy documents and commence APP cover